Product Warranty

Free Lifetime Manufacturing Warranty

We process and ship orders from Miami, Fl. Orders with standard shipping are usually fulfilled and shipped within 3-4 business days unless otherwise noted.

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, JNCY Jewelers may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

For the lifetime of your ring, if there is a manufacturing defect with your setting, we will repair or replace your ring free of charge. Any damage caused by accidents or normal wear and tear can be repaired for a nominal fee.

Complimentary Cleaning And Resizing Within One Year On Rings

Your two free Spa Days include a thorough inspection of your jewelry along with a deep cleaning, polishing and rhodium plating (white gold only). Spa Days also include free shipping both ways within the U.S. and Canada. You may take advantage of your Spa Days at your discretion within the first year!

We offer one complimentary resizing within one year of the purchase date for our standard ring styles (sizes 4-10) except for eternity bands. All of our rings except for eternity bands are offered or may be resized to non-standard sizes for an additional fee.

Conditions And Exclusions

Some limitations apply. Please note that all fine jewelry may be affected by normal or excessive wear, especially for rings, since they tend to incur the most wear and tear. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Warranty excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Maintenance, repair, sizing or other service performed by someone other than JNCY Jewelers will void your Manufacturer Warranty. Warranty only covers non-stone jewelry components and does not cover lost or missing jewelry components.

If components are missing, repairs may incur a cost for replacement. Free resizing may be performed on any precious metal ring or band up or down one size except for eternity bands. Size adjustments greater than one size may incur an additional charge. Non-precious metal such as Tungsten and Titanium cannot be resized, but may be replaced for the correct size and may incur an additional charge; please contact us for assistance. Clearance items are excluded from Warranty. For additional jewelry coverage and enhanced benefits not covered by this Warranty, please consider purchasing an Extend Protection plan, described below.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

In-House Jeweler Services

Our team of experienced jewelers are ready to handle any repairs or upkeep needed to ensure your jewelry remains pristine! Whether your pieces need cleaning, resizing, polishing, securing of loose settings, prong repairs, rhodium plating, or other forms of restoration, simply access The Return Center to initiate a Return Merchandise Authorization request. Upon approval, customers from the US will receive a shipping label and instructions to dispatch their jewelry for servicing.

Upon arrival, your jewelry will undergo a thorough evaluation and inspection. Should we identify any issues covered by the warranty, we will fix or replace the item at no cost to you. For repairs falling outside our lifetime warranties, we will provide an estimate for your approval before proceeding with any work. We are happy to work directly with your insurance company to process a claim on your behalf.

Clyde™ Jewelry Protection

For enhanced jewelry protection and other benefits, we highly suggest adding an Clyde Protection Plan to your purchase. Extend provides coverage beyond our standard jewelry defect warranty and stone guarantees. Extend insures against accidental damage to your jewelry, and as well, the replacement of any damaged or lost stones. Choose an Clyde Protection Plan in your online shopping cart with any qualifying purchase. Clyde Protection Plans are offered by Clyde in collaboration with JNCY Jewelers. For more Protection Plan details or to file a claim, please click here

Taxes

Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.

For US Orders, JNCY Jewelers collects sales tax on orders shipped to addresses in Florida.

Special Requests

Our jewelry concierge will often be able to provide alternative gems or precious metals that are not shown on our website. For example, we have been able to offer the following to fit our clients needs and budgets:

• Additional ethical origin diamond options that are not shown on our website
• Alternative metals such as 18K white or yellow gold
• Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies
• Semi-precious gems, including moissanites, aquamarines, morganites, and amethysts

In addition, we can also make modifications to most of our standard styles to fit your preferences. This includes the following:

• Changing the finish from polish to matte
• Changing the width of the ring
• Setting different diamond or sapphire accents

Engraving Services

Many of our rings for an additional $40 with a personalized message. Our website enables you to add a personalized message to your selected wedding ring. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 2 additional days for delivery.