JNCY Jewelers’ Shipping policy

Free Shipping

We process and ship orders from Miami, Fl. Orders with standard shipping are usually fulfilled and shipped within 3-4 business days unless otherwise noted.

Processing time for custom and made to order items, time from order to delivery will vary depending on the item ordered. You will be charged at the time the order is placed. Normal shipping time for custom and made to order items are 10 to 15 business days. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

We offer free FedEx or USPS shipping on every US order. To make your JNCY Jewelers purchase experience stress-free we also offer free return shipping on all orders from the US.

We understand that jewelry is often given for special surprise occasions such as an engagement or anniversary. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by calling us at 305.925.2431. Saturday delivery is available for eligible locations for an additional $40.

Shipping Policies

For your protection, JNCY Jewelers always:

  • Insures and registers all items for their full value.
  • Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
  • We do offer having your item held at a FedEx location
  • We require a signature for delivery of all orders over engagement rings, any made-to-order designs, and orders over $1500.

International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.

JNCY Jewelers is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to JNCY Jewelers within 5 days of receiving your tracking number.

For insurance reasons we cannot reroute packages after they have shipped from JNCY Jewelers.

FedEx will generally make three (3) attempts to deliver your package. After the third attempt, it will be delivered back to JNCY Jewelers. We will contact you to determine next steps.

Risk of loss and title of the item passes to you, the customer, upon our delivery to the carrier.

In-Stock Items

Some of our most popular items are In-Stock and ship within one (1) to four (4) business days.

Once your order is ready to ship, it will ship via USPS or FedEx 2Day® at no cost to you. Overnight delivery is available for an additional charge for U.S. orders. NOTE: processing your order may still take up to two (2) business days before your order ships.

You will receive an email confirmation once your order ships.

Made-to-Order Items

Most of our items are Made-to-Order and may take approximately two (2) weeks to create and then ship to you.

You will be provided an ESTIMATED Shipping Date. To find the Estimated Shipping Date, check the product page, shopping bag, checkout page, and your order receipt email. Most orders ship on or before the Estimated Shipping Date, while some orders may ship shortly after, depending on manufacturing times and quality control.

Once your order is ready to ship, it will ship via USPS or FedEx 2Day® at no cost to you. Overnight delivery is available for an additional charge for U.S. orders.

You will receive an email confirmation once your order ships.

If you have any questions about our shipping procedures, please call us at 305.925.2431.