Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to .

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


If your jewelry is received defective, we want to know! Send a photo to, along with your order number, and we will get back to you with a solution. We’re here to help Monday - Friday, 9am - 5pm (EST). We aim to respond within four (4) business hours.

All of our jewelry are hypoallergenic and certified Nickel-free and Lead-free. We test every single jewelry, to ensure they all meet our standards.


Yes, we make all forms of custom jewelry like engagement ring, pendants, and bracelets to name a few.

If you would like to inquire about a custom piece, please email and we will be in touch.

Once we received your email, we can begin to discuss your design. We can customize almost any design. Tell us your ideas and submitting photos helps us achieve your desired look. However, if you don’t have a specific design in mind, we can have our design team create an idea or design for a fee.

When we agreed on the idea for your custom piece, we will begin the process. We will provide you with the CAD and renders of your custom piece before we start production. We handcraft a wax mold, then we will proceed to the gold casting process, and then we will finalize with the diamond setting processes until your piece is crafted to perfection.

The usual turnaround time for a custom order depends on what we are making. Our usual turnaround time is between 2-3 weeks, but it can take much longer during the holiday seasons.

At the moment, we offer Affirm for financing. For custom jewelry orders, we accept payment in full, affirm, two payments before releasing the order: One 50% deposit to start on the order, and another 50% payment upon completion of the order before shipment.


All U.S. orders are shipped via USPS.

Rest assure that all orders are insured during transit. After a package is delivered the responsibility for the goods are passed onto you! You can file a claim with USPS if packages are stolen, damaged, or missing contents. Please review here:

Yes! We ship to Australia, Canada, France, Germany, Ireland, Italy, South Korea, and the United Kingdom via USPS Priority Mail International.

Please note that the following terms and conditions apply to all international orders:

  • Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Ring Concierge is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
  • The order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
  • JNCY Jewelers is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
  • All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
At this time, our courier is unable to ship to PO boxes nor APO/FPO addresses.

Yes! Our engagement rings, any made-to-order designs, and orders over $1500 require a signature upon delivery. We want to make sure your package arrives to you safely, and as we are shipping delicate fine jewelry, want to be sure the correct recipient is receiving it!


We're only happy if you're happy.

Absolutely, we want to be sure you are 100% satisfies with your purchase. You can read all about our returns policy here. We will be happy to offer a refund on any purchase for up to 7 days after your items are received (so long as it's in original condition). Exchanges are available only if there is a defect in our items. Please note: All sale items are FINAL SALE which means they cannot be returned nor be refunded. Also, all items marked FINAL SALE are FINAL SALE. All CUSTOM MADE jewelry are FINAL SALE and cannot be returned or exchanged.

Upon approval of return a pre-paid USPS return label will be emailed so you can easily send us your return. You are also welcome to use the shipping method of your choice. We are NOT responsible for lost return packages and recommend you insure and track your package.

Please address all returns to:

JNCY Jewelers Returns

111 NE 1st St Ste 515

Miami, Fl 33132

Your JNCY Jewelers can be returned for a full refund within 30 days of receiving it. At this time, JNCY Jewelers cannot cover the cost of international return shipping. Please reach out to within 30 days to begin the return process where We will provide instructions. JNCY Jewelers is not responsible for packages lost or stolen in transit coming back to us for a return. JNCY Jewelers cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency. Please address all returns to:

You will receive an email confirmation from JNCY Jewelers once your return has been processed completely. You will receive an email when your return has been received by our Returns Department. Please allow up to 15 to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page or you can read all about our returns policy here.

At this time, we cannot currently process exchanges of this kind. We can review for refunds if its done within 7 days or if the item is defective upon receipt.


We accept American Express, Discover, Mastercard, Visa, Affirm, ShopPay, and PayPal.

By law, we have to charge you the appropriate sales tax for deliveries per state. To find out if this affects you, just enter your address in our checkout page.

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again. If you still believe you have been charged in error, please email us at

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. If all billing and shipping address match and the issue persist, please email us at


Unfortunately, we cannot retroactively apply promotion codes to any orders.

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