MOST POPULAR QUESTIONS
WHEN WILL MY ORDER SHIP?
We ship orders from our Miami warehouse Monday through Friday (M-F). Orders placed with standard shipping are usually shipped within three to four (3-4) business days (M-F) of purchase unless otherwise noted. Made-to-order pieces are usually complete in two to three (2-3) weeks. Please note that orders are only processed Monday - Friday, as we do not process or ship/deliver on Weekends or Holidays.When your order ships, we will email or text you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email.
HOW DOES THE CUSTOM ENGAGEMENT RING PROCESS WORK?
After we gather all the information we need regarding the design, we will send a detailed quote so you know exactly how much it will cost. We provide digital rendering complimentary. The digital rendering looks almost like a photograph of the finished ring and will show you what the ring looks like from several different angles. . We do up to 2 free revisions on the design to make sure that it is perfect for you. Each additional revision is $50. Once you approve the price and final design, we require either full payment or a payment plan of 50% of the balance up front to begin production and the other 50% upon completion of ring and before we ship it to you. Our master GIA certified bench jewelers are the best in the industry and have over 50 years of experience.
HOW LONG DOES IT TAKE TO MAKE A CUSTOM ENGAGEMENT RING?
Each ring is custom made to order and takes 2-4 weeks. If you need it sooner, please let us know and we will do everything we can to rush it for you. Sometimes, a rush fee may apply (typically $200-$300).
HOW WILL MY JEWELRY ARRIVE?
Your jewelry (all except rings) will arrive in our custom jewelry boxes. The rings will arrive in our custom signature ring boxes.
CAN I UPDATE MY ORDER AFTER IT'S BEEN PLACED?
Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalizing your order.
WHERE IS MY RECEIPT/INVOICE?
Your receipt/invoice is conveniently include in your order confirmation email.
WHAT IS YOUR JEWELRY MADE OF?
Our jewelry is made using a variety of high-quality materials, including semi-precious stone, glass,14k and 18K gold, gold vermeil, sterling silver, and ethically sourced diamonds. Exact materials associated with each style are listed on their product detail page.
HOW SHOULD I CARE FOR MY JEWELRY?
To keep your jewelry looking fine, review our tips below:
- Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume.
- Keep away from water; Do not immerse jewelry in water.
- Remove jewelry when bathing, showering, swimming, or exercising.
- Jewelry should be stored when not in use in your JNCY Jewelers pouch/ring boxes or jewelry box.
- Clean the jewelry after use with a soft microfiber cloth.
- Remove jewelry before going to sleep.
If your jewelry is received defective, we want to know! Send a photo to firstname.lastname@example.org, along with your order number, and we will get back to you with a solution. We’re here to help Monday - Friday, 9am - 5pm (EST). We aim to respond within four (4) business hours.
All of our jewelry are hypoallergenic and certified Nickel-free and Lead-free. We test every single jewelry, to ensure they all meet our standards.
CUSTOM JEWELRY ORDERS
DO YOU MAKE CUSTOM JEWELRY?
Yes, we make all forms of custom jewelry like engagement ring, pendants, and bracelets to name a few.
HOW DO I PLACE A CUSTOM JEWELRY ORDER?
If you would like to inquire about a custom piece, please email email@example.com and we will be in touch.
Once we received your email, we can begin to discuss your design. We can customize almost any design. Tell us your ideas and submitting photos helps us achieve your desired look. However, if you don’t have a specific design in mind, we can have our design team create an idea or design for a fee.
When we agreed on the idea for your custom piece, we will begin the process. We will provide you with the CAD and renders of your custom piece before we start production. We handcraft a wax mold, then we will proceed to the gold casting process, and then we will finalize with the diamond setting processes until your piece is crafted to perfection.
WHAT IS THE TURNAROUND TIME FOR A CUSTOM ORDER?
The usual turnaround time for a custom order depends on what we are making. Our usual turnaround time is between 2-3 weeks, but it can take much longer during the holiday seasons.
WHAT PAYMENT OPTIONS DO YOU PROVIDE?
At the moment, we do not offer any type of financing. For custom jewelry orders, we accept payment in full or two payments before releasing the order: One 50% deposit to start on the order, and another 50% payment upon completion of the order before shipment.
THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USPS.
WILL MY ORDER BE INSURED?
Rest assure that all orders are insured during transit. After a package is delivered the responsibility for the goods are passed onto you! You can file a claim with USPS if packages are stolen, damaged, or missing contents. Please review here: https://www.usps.com/help/claims.htm
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to Australia, Canada, France, Germany, Ireland, Italy, South Korea, and the United Kingdom via USPS Priority Mail International.
Please note that the following terms and conditions apply to all international orders:
- Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Ring Concierge is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
- The order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
- JNCY Jewelers is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
- All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
DO YOU SHIP TO PO BOXES or APO/FPO ADDRESS?
At this time, our courier is unable to ship to PO boxes nor APO/FPO addresses.
DO YOU REQUIRE SIGNATURE UPON DELIVERY?
Yes! Our engagement rings, any made-to-order designs, and orders over $1500 require a signature upon delivery. We want to make sure your package arrives to you safely, and as we are shipping delicate fine jewelry, want to be sure the correct recipient is receiving it!
I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?
We're only happy if you're happy.
Absolutely, we want to be sure you are 100% satisfies with your purchase. You can read all about our returns policy here. We will be happy to offer a refund on any purchase for up to 7 days after your items are received (so long as it's in original condition). Exchanges are available only if there is a defect in our items. Please note: All sale items are FINAL SALE which means they cannot be returned nor be refunded. Also, all items marked FINAL SALE are FINAL SALE. All CUSTOM MADE jewelry are FINAL SALE and cannot be returned or exchanged.
HOW CAN I SHIP MY RETURN BACK TO JNCY Jewelers?
Upon approval of return a pre-paid USPS return label will be emailed so you can easily send us your return. You are also welcome to use the shipping method of your choice. We are NOT responsible for lost return packages and recommend you insure and track your package.
Please address all returns to:JNCY Jewelers Returns
PO Box 381781
Miami, Fl 33238
HOW CAN I SHIP MY INTERNATIONAL RETURN BACK TO JNCY Jewelers?Your JNCY Jewelers can be returned for a full refund within seven (7 ) days of receiving it. At this time, JNCY Jewelers cannot cover the cost of international return shipping. Please reach out to firstname.lastname@example.org within seven (7) days to begin the return process where We will provide instructions. JNCY Jewelers is not responsible for packages lost or stolen in transit coming back to us for a return. JNCY Jewelers cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.
JNCY Jewelers Returns
PO Box 381781
Miami, Fl 33238
DID YOU RECEIVE MY RETURN YET?
You will receive an email confirmation from JNCY Jewelers once your return has been processed completely. You will receive an email when your return has been received by our Returns Department. Please allow up to 15 to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page or you can read all about our returns policy here.
CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT ITEM ON YOUR SITE?
At this time, we cannot currently process exchanges of this kind. We can review for refunds if its done within 7 days or if the item is defective upon receipt.
PAYMENT & BILLING
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept American Express, Discover, Mastercard, Visa, and PayPal.
WILL I BE CHARGED SALES TAX?
By law, we have to charge you the appropriate sales tax for deliveries per state. To find out if this affects you, just enter your address in our checkout page.
IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again. If you still believe you have been charged in error, please email us at email@example.com.
WHY WAS MY CREDIT CARD DECLINED?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. If all billing and shipping address match and the issue persist, please email us at firstname.lastname@example.org.
CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?
Unfortunately, we cannot retroactively apply promotion codes to any orders.