JNCY Jewelers’ Refund Policy

Free 30 Day Returns

At JNCY Jewelers, we offer a complimentary 30-day return policy with FREE return shipping via FedEx for U.S. orders, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships.

International Orders qualify for returns as well. At this time, JNCY Jewelers cannot cover the cost of international return shipping. Please email us here for instructions on how to package your jewelry for return. JNCY Jewelers is not responsible for packages lost or stolen in transit coming back to us for a return. JNCY Jewelers cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.

*Engagement Rings and Wedding Bands that have been resized, or modified by a third-party jeweler are not eligible for return.

1 Year Resizes

We offer one complimentary resizing within one year of the purchase date for our standard ring styles (sizes 4-10) except for eternity bands. All of our rings except for eternity bands are offered or may be resized to non-standard sizes for an additional fee.

Return Policies

  • All special orders, including Custom Bridal orders, are non-refundable. We will fix any manufacturing defects if applicable.
  • All pre-designed styles may be returned for a full refund back to your original payment.
  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Returns without the diamond certificate (where applicable) are subject to a $100 replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than JNCY Jewelers may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
  • Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.

We also use conflict-free manufacturing practices for all our stones, ensuring ethical sourcing and peace of mind.

How to Return an Order

Refund Process

  • Receipt and Inspection
    • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
    • Receipt and inspection time may take up to seven (7) business days.
  • Refund
    • Refunds for pre-designed styles will be issued via the original payment method or by check if the original payment method was bank wire, cash, or certain other payments requiring special processing.
    • For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.


At this time, we can only process exchanges for the same item. If the item has sold out we will email you to discuss other options.

Non-Qualifying Orders


Custom-made personalized pieces are final sale. These items are made to order and cannot be returned. You can find this information on the product pages as well as on your invoice. If a manufacturing error is made, please contact us to discuss: here.

Final Sale or Clearance Items

Items purchased on sale or clearance are FINAL SALE and cannot be returned.

Custom Made Jewelry

All orders that are considered custom orders, are made as requested by “Client” (you).

All custom orders, made as requested by client (you), are non-refundable. Each custom made piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. Additionally, all shipping fees are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom made rings, or any custom work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by JNCY Jewelers. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.