At JNCY Jewelers, we offer a complimentary 30-day return policy with FREE return shipping via FedEx for U.S. orders, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships.
International Orders qualify for returns as well. At this time, JNCY Jewelers cannot cover the cost of international return shipping. Please email us here for instructions on how to package your jewelry for return. JNCY Jewelers is not responsible for packages lost or stolen in transit coming back to us for a return. JNCY Jewelers cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.
*Engagement Rings and Wedding Bands that have been resized, or modified by a third-party jeweler are not eligible for return.
We offer one complimentary resizing within one year of the purchase date for our standard ring styles (sizes 4-10) except for eternity bands. All of our rings except for eternity bands are offered or may be resized to non-standard sizes for an additional fee.
We also use conflict-free manufacturing practices for all our stones, ensuring ethical sourcing and peace of mind.
If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are three ways to initiate your return:
At this time, we can only process exchanges for the same item. If the item has sold out we will email you to discuss other options.
Custom-made personalized pieces are final sale. These items are made to order and cannot be returned. You can find this information on the product pages as well as on your invoice. If a manufacturing error is made, please contact us to discuss: here.
Items purchased on sale or clearance are FINAL SALE and cannot be returned.
All orders that are considered custom orders, are made as requested by “Client” (you).
All custom orders, made as requested by client (you), are non-refundable. Each custom made piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. Additionally, all shipping fees are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom made rings, or any custom work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by JNCY Jewelers. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
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